Product Consultant · Product Design & Management · Jul 2022 – Mar 2023
Neopay | Finware
Combined product design and product management for an early fintech venture: banking relationships, virtual-account licensing requirements, API and KYC partner discovery, onboarding, prioritisation, and founding-team operations. The venture has since shut down.
What I did while there
- 01
Redesigned the payment-gateway experience through heuristic audits, user-flow mapping, and usability testing, with a reported 36% reduction in drop-offs.
- 02
Supported strategic partnerships with NBFCs serving underbanked customer segments, aligning UX improvements with business goals and contributing to a 46% increase in the customer base.
- 03
Created a quarterly product roadmap with design milestones and market-aligned feature rollout.
- 04
Helped set up office infrastructure, support hiring for the founding team, mentor a designer, and keep early operations moving.
- 05
Worked directly with banking teams including Yes Bank and IDFC on requirements for virtual-account licences and gathered the API documentation needed to shape the integration.
- 06
Engaged potential API partners for the customer KYC flow, collecting documentation and connecting partner capabilities to onboarding requirements.
- 07
Created user flows and onboarding journeys that connected customer needs with banking, verification, and payment dependencies.
- 08
Introduced Agile ways of working and used Rock, Sand and Pebble prioritisation to define the scope of work and sequence competing priorities.
Work I can show
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